Information regarding COVID-19

Safe and carefree booking – cancel your booking free of charge

What do we want for you? A vacation that you can look forward without any worries. The health and well-being of our guests are always our top priority.

To book your holiday with us stress free we offer you a free cancellation guarantee up to 48 hours prior to arrival for stays until November 30th, 2021.
However, these cancellation regulations are only effective for cancellations due to COVID-19.

Already paid deposits will be transformed into a value voucher without an expiration date. It can be redeemed to any date fitting your schedule.

From winter 2021 onwards the regular cancellation conditions become effective.

To avoid unnecessary costs in this situation, we warmly recommend that you take out a travel insurance policy.

Arrival & Departure

• Entry requirements: a valid and negative COVID-19 test, proof of vaccination or confirmation of recovery
• Mandatory requistration prior to arrival
• Travel regulations for Austria, Germany, Italy and the United Kingdom
• Obligatory and controlled self-tests every day - these are organized by the hotel and does not represent any effort for the guest
• Wearing FFP2-maks is mandatory for guests in all public areas
• In case of a necessary quarantine we are unfortunately not liable for the costs and therefore they have to be carried by the guest himself

 

Hygiene and safety in the Sonnhof resort

• Our hygiene concept with the highest safety standard, developed by our medical practitioner Dr. Sinop among others, has already been tried and tested during the summer and is consequently carried forward
• Regular and thorough cleaning in all areas - especially all sensitive places
• Regular ventilation of all rooms
• Purification with virucidal cleaning products
• Use of disposable desinfection wipes
• Desinfeciton units in all public areas
• Weekly COVID-19 tests, measured temperatures and face covering by all employees
• Protective plexiglass shields or partitions where sufficient distance is not possible

Conduct recommendation during your stay

We are kindly asking you to follow these regulations during your stay:

• Make sure to keep a distance of at least 2 metres to anyone who is not part of your travel group.
• Wear an FFP-2 mask in all common areas in the hotel. This excludes guests who are unable to do so for specific health reasons.
• Avoid busy situations or too many people in one space. (mainly at the reception and the restaurant)
• Arrive at your massage at the indicated time to avoid crowds
• Follow staff instructions.
• Avoid handshakes and hugs.
• Wash your hands several times a day with water and soap for at least 30 seconds.
• Avoid touching your own face with uncleaned hands.
• Please sneeze or cough into the crook of your arm or a handkerchief.
• If you’ve got any signs of COVID-19 we’re kindly asking you to contact us early and to cancel any travel plans. If you’ve got signs during your stay please inform our staff immediately.

With your support and vigilance you are not only taking care of yourself – you are also considerate and taking care of every other hotel guest and our Sonnhof-Team.